Refund policy

Downloads

Free, so there’s nothing to refund. That’s the point.

If you paid an invoice

Stripe processed the payment on the connected account of the business that billed you; BillTo was never the seller or owner of the customer payment. For a refund, contact that business first (replying to the invoice email reaches them directly). They can refund you in full or in part from their Stripe dashboard, and the money returns to your card. If you can’t reach them, your card issuer’s dispute process protects you; hello@billto.app can help you get routed.

If you refund a client

Refund from your Stripe dashboard (“Manage on Stripe” on your Payments page). BillTo automatically returns its capped 1% fee in the same proportion as the refund. Stripe’s original card-processing fee may not be returned and follows the terms of your connected Stripe account, so your final balance can be lower than the refunded amount.

Start with hello@billto.app and the invoice number.